Works Information Study (Supply Chain Quality Requirements)

Summary

The key quality requirements for the supply chain quality included in Crossrail contracts were over and above the industry norm and were intended to ensure that contractors were resourced correctly and established systems to deliver quality. This case study covers the quality resources and systems used in Crossrail, the supply chain requirements within the contracts, management of quality during construction, the self-certification process implemented and the quality culture across the programme. This case study is applicable to other major construction projects developing their quality management strategies. It is also relevant to main contractors and SMEs in providing good insight into what clients may require on future major projects.

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