Preparing for Major Changes: Thameslink Control Centre Communications
Summary
August 2016 saw a new phase of the Thameslink Programme begin, which resulted in significant, medium-term temporary changes (through to January 2018 in some cases) for Southeastern passengers including;
– Most Charing Cross trains resumed stopping at London Bridge, except in the “contra-peak” directions during weekday peak periods
– Cannon Street trains no longer stopped at London Bridge
– Cannon Street was closed between 27 August 2016 and 1 September 2016 inclusive – this included three “normal” working days.
Given the scale of the changes, Southeastern needed to ramp up their passenger communications. This case study document sets out the actions that needed to be carried out by the Information Team within the Kent Integrated Control Centre (KICC).