Managing and Realising Benefits on HS2

Summary

Bernadette Hurd, Benefits, Strategy and Capability Manager for HS2 explains how she and her team have approached the challenge of benefits on a complex, linear, infrastructure programme that is scheduled to deliver over many years: how to design a system that starts to deliver value as early as possible; what to measure and what not to measure; how to check and assure the credibility of what you are doing; and how the HS2 programme aims to generate tangible and intangible value, and change behaviour amongst those delivering the railway as much as amongst the public who will be using it.