Achieving Social Sustainability Objectives Through Performance Assurance
Summary
In 2012 Crossrail introduced six Performance Assurance Frameworks (PAFs), intended to ensure that Tier 1 contractors met, and preferably exceeded, their minimum contractual obligations. The present paper examines Crossrail’s application of the PAF approach in assuring contractors’ management of Social Sustainability. It explains the context for the initial development of a Social Sustainability PAF in 2012 and why substantial revisions were made to the PAF contents and assessment process in 2014. It ends with an overview of the main outcomes, lessons learned and recommendations and would be relevant to any major project looking to develop their approach to social sustainability.