Quality Professional Resourcing and Development
Summary
This case study describes Crossrail’s approach to resourcing the client and supply chain teams for quality. Early on there were concerns that, in terms of quality, the construction industry is playing catch-up in relation to other industries. Recognising that many sectors are reaping huge benefits from the implementation of formalised quality management programmes, including increased efficiency, productivity and staff morale, Crossrail developed the Quality Professional training programme in partnership with the Chartered Quality Institute (CQI) and it was mandated that all quality resources on the programme participate. The format of the programme is that nine modules are covered over 14 days rand it requires a formal examination to be undertaken. Once delegates successfully complete the training programme providing they have the minimum experience requirements (5 years working with Quality) they are able to apply to the CQI for formal chartered membership and become MCQI CQP.
This case study is applicable to other major construction projects developing their quality management strategies. It is also relevant to main contractors and SMEs in providing good insight into what clients may require on future major projects.